"As a gesture of goodwill for Australian fans, Optus will also simulcast the group matches of the 2018 FIFA World Cup in conjunction with SBS through the Group stages", he said. Come on, how can you allow this to be the product?
Mr Lew said the company had identified an issue between an "encoder and a packager" as the root cause of its problems.
Lew said that this challenging period would create a "flow-on effect" to how the teclo delivers content such as the English Premier League and the next big event the company streams. "We have a dedicated team that have been working around the clock to attend to the technical issues", he said.
"That for me is the most important thing that we can do to make sure that re-instate confidence in the brand".
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The 40-second video has sparked outrage across social media with one user saying: "I probably would have slapped the dude myself". Internet users are confused, anxious and appalled at the priest's actions, with one person writing, "That was uncalled for".
The network had initially stepped in to cover the last two days of the tournament after a torrent of complaints from customers towards Optus over the weekend as the problems came to a head.
However, following persistent troubles, patchy reception and streaming issues on the Optus Sports app - which was the only way to view most of the World Cup - the telco relented on Monday and allowed SBS to broadcast games for 48 hours.
Tonight's first match is between Portugal and Morocco, kicking off at 10pm AEST, and will be followed by Uruguay v Saudi Arabia at 1am and Iran v Spain at 4am on Thursday.
Rather than risk further outrage from football fans, rights holders in Australia have agreed to keep sharing World Cup matches with free-to-air TV until the end of the group stage. The backlash forced Optus to hand over its transmissions to rival conventional national public broadcaster SBS for free-to-air re-transmission. We've created some very significant differentiation in what we've done with live streaming sports.
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Much like her spontaneous trip , the statement on the back of her jacket was also a surprise-to say the least. It is not the first time Melania Trump's fashion choices have been criticized.
Federal Communications Minister Mitch Fifield said Optus needed to deliver on what it promised after its technical meltdown.
In terms of the impact this decision will have on the deals Optus has with its broadcast partners such as Hisense, TAB and Hyundai, Lew says this will be handled on a case-by-case basis.
The BBC is making available UHD signals via its iPlayer service of the current FIFA World Cup football matches, but declined to give any idea as to the numbers of viewers who had managed to access the signals.
While the consumer watchdog the ACCC was believed to be investigating what happened, the offer by Optus to refund its customers will go some way to mitigating the backlash the telco has experienced this week, but will cost it dearly.
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The government is resisting the changes, which are aimed at softening the terms of the U.K.'s exit from the European Union . Speaking on BBC radio on Tuesday morning, Mr Davis said a meaningful vote would not lead to Britain staying in the EU.